FAQ

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BILLING AND PAYMENT FOR SERVICES

Q: When do bills go out?

A: All bills are mailed by the 28th day of the month.

Q: When is my bill due?

A: By the 10th day of each month. Bills not paid by the 10th of the month will be charged a $5.00 late fee. See the Pinehurst Account Policy for further explanations.

Q: Why didn’t I receive my bill?

A: All bills are mailed by the 28th day of the month. If your bill did not arrive in the mail, please notify City Hall immediately. Failure to receive bills shall not prevent such bills from becoming delinquent nor relieve consumer from payment of same.

Q: Why is my bill so high?

A: A high water/sewer bill may be the result of a leaking toilet, broken pipes, excessive water usage, or a misreading of the meter. Toilet leaks and broken pipes between the meter and the home are the responsibility of the homeowner and/or tenant. If a meter misreading is suspected, please call City Hall and request that your meter be reread.

Q: Does the City have a place I can drop off a payment after hours?

A: Yes, the City has a drop box for bill payments located at City Hall (Please do not leave cash).

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UTILITY SERVICES

Q: Are the meter readers reading my meter?

A: Yes, all meters are read monthly.

Q: What is the pick-up schedule for limbs/debris in the City?

A: Limbs/debris are picked up weekly. There is a charge for this service depending on the amount picked up. Please call City Hall for actual charges (229) 645-3400.

Q: Can the city come on my property and clean my sewer?

A: No, the city will only clean the sewer to the City’s cut-off line.

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CITY OFFICES

Q: How do I contact City Hall?

  • A: You can contact City Hall either by:
  • • phone: (229) 645-3400
  • • fax: (229) 645-3793

Q: What are the office hours for City Hall?

A: City Hall is open Monday through Thursday 8:00 a.m. until 4:00 p.m.